Terms of Service

Last updated: 14 September 2026

These Terms of Service govern access to and use of WA Samvad, a business communication and WhatsApp automation platform.

1. Use of the Service

You may use WA Samvad only for lawful business purposes and in accordance with these Terms and applicable laws and regulations.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account, credentials and connected business accounts and for activities performed through your account.

3. WhatsApp and Meta Compliance

When using WhatsApp features, you must comply with applicable Meta and WhatsApp Business Platform terms, policies, messaging requirements, consent requirements and commerce rules.

4. Messaging Consent

You are responsible for obtaining any consent or opt-in required before sending messages to customers and for honoring opt-out requests.

5. Prohibited Use

You may not use WA Samvad for spam, fraud, harassment, unlawful content, unauthorized data collection, security attacks or any activity that violates applicable law or third-party platform policies.

6. Third-Party Services

WA Samvad may integrate with services provided by Meta, WhatsApp, payment providers, e-commerce platforms and other third parties. Third-party services are subject to their own terms and policies.

7. Availability and Changes

We may update, improve, suspend or modify features when necessary for security, reliability, legal compliance or product development.

8. Suspension or Termination

Access may be restricted or terminated where an account violates these Terms, applicable law, platform requirements or poses a security or operational risk.

9. Disclaimer

The service is provided subject to applicable law and third-party platform availability. We do not guarantee uninterrupted availability of services operated by Meta, WhatsApp or other third parties.

10. Privacy

Our handling of personal information is described in our Privacy Policy.

11. Contact

Questions regarding these Terms may be sent to support@wasamvad.com.