Privacy Policy

Last updated: 14 September 2026

WA Samvad provides WhatsApp communication, messaging and automation software for businesses. This Privacy Policy explains how we collect, use, store and protect information when you use our website and services.

1. Information We Collect

We may collect account information such as your name, email address, business information, login information, billing information and service configuration details.

When a business connects WhatsApp through WA Samvad, we may process WhatsApp Business Account information, phone number information, message metadata, message content, contacts, templates and delivery status information as necessary to provide the service.

2. How We Use Information

We use information to provide and operate WA Samvad, authenticate users, deliver WhatsApp messages, process webhook events, manage templates, contacts and campaigns, provide support, maintain security and improve service reliability.

3. Customer Data

Businesses using WA Samvad remain responsible for the customer data they upload or process through the platform. WA Samvad processes such information only as needed to provide the requested services and subject to applicable law and platform requirements.

4. Meta and WhatsApp

WA Samvad integrates with Meta Platforms, Inc. and the WhatsApp Business Platform. Data processed through these integrations may also be subject to Meta and WhatsApp policies and terms.

5. Sharing of Information

We do not sell personal information. We may share information with infrastructure, hosting, payment, communication or other service providers only where necessary to operate WA Samvad, comply with law, protect our users or maintain platform security.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse or disclosure.

7. Data Retention

We retain information only for as long as reasonably necessary to provide the service, meet contractual obligations, resolve disputes, maintain security and comply with applicable legal requirements.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, export or request deletion of personal information associated with your WA Samvad account.

9. Data Deletion

Instructions for requesting deletion are available at https://www.wasamvad.com/data-deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

11. Contact Us

For privacy questions, contact us at support@wasamvad.com.